Shipping Issues

Shipping issues should be documented quickly. Ask the customer to keep all packaging until Booda Bike confirms the next step.

If the shipment is delayed

Check the tracking link first. If tracking has not updated for longer than expected, contact Booda Bike with the order number and tracking link.

If the box is damaged

Before unpacking, take photos of:

every damaged side of the box
shipping labels
dents, holes, water damage, or crushed corners
the bike or item as it appears inside the box

Keep the box and packing materials until the case is resolved.

If an item is missing

Check all packaging, small boxes, protective wraps, and accessory bags before reporting a missing item. Some parts may be packed separately inside the main box.

If the item is still missing, contact Booda Bike with the order number and a list of what arrived.

If the bike looks damaged

Do not ride the bike if damage may affect braking, steering, wheels, frame, fork, drivetrain, or electrical parts. Take photos and contact Booda Bike before assembly or use.

What to send support

Include the order number, tracking link, photos, a short description of the issue, and whether the packaging is still available.