Warranty & service

What the warranty covers and what counts as wear, how service and repairs work, and what to do if a local workshop repairs your bike.

What Does Warranty Cover?How long your warranty rights last, what counts as a defect and what does not, how to report a problem, and when to stop riding.Repairs at a local workshopHow a warranty repair works at an independent bicycle workshop near you, and why our written approval is needed before work starts.Shimano service procedureIn case of Shimano internal gear hub issues, follow these guidelines