Warranty and service

What is covered, for how long, and how repairs are handled.

What Does Warranty Cover?How long your warranty rights last, what counts as a defect and what does not, how to report a problem, and when to stop riding.Repairs at a local workshopHow a warranty repair works at an independent bicycle workshop near you, and why our written approval is needed before work starts.Shimano service procedureIn case of Shimano internal gear hub issues, follow these guidelines