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Registered users can see their order status in their profile on the website.
For parts, you can make changes as long as the status isn't 'Ready for pickup'. For complete bikes, please email us to coordinate what can and cannot be modified.
Returns are a paid service: you pay the shipping yourself, directly to our shipping partner, WEF. If you believe you are entitled to a free return, please don't start it here — write to us instead. If you changed your mind within the 14-day withdrawal period, you can start your return here. The full terms: 2. Information on Withdrawal
You can find technical guides and troubleshooting steps at help.boodabike.com to help identify the issue. If you can't find the solution there, please write to us and we'll help. To help us solve the problem right away, please send us an explanatory photo or video along with a brief description.
To help us solve the problem right away, please send us an explanatory photo or video along with a brief description.
You can download your invoice directly from your account.
Tell us which order you are sending back, why, and how you paid — the refund goes back the same way. Then the shipping details: on the next page WEF, our shipping partner, picks the cheapest courier; you check the price and pay WEF by card; the label arrives by e-mail.
Fields marked * are required.
It is in your order confirmation e-mail.
A sentence is enough — what you are returning and why.
The refund goes back the same way.
Your account number in IBAN form, for example HU42 1177 3016 1111 1018 0000 0000.
From here on, the details go to WEF, our shipping partner, to book the courier.
In international format, for example +36 20 123 4567.
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Optional. Add up to 20 photos, videos or PDF files (1 GB each, 2 GB total). They upload securely when you send the request.
We use the details you send only to answer your request — how, and for how long: Site legal.
Returns can be collected in the European Union.
At most two lines of 30 characters on the label.
The courier comes on this working day.
For example: Booda Bike, rear wheel, rack.
As on your invoice. The courier needs it for the shipment papers.
Package 1
You pay for the return shipping, as the terms say. You pay WEF directly, not us.
Postcode data: GeoNames (CC BY 4.0).
We pass these details to WEF to prepare your shipment. How we handle them: Legal information.