2. Right of Withdrawal
In plain languageYou have 14 days from receiving the goods to change your mind, without giving a reason. Tell us in writing inside that window and send the goods back.
2.1 Right of Withdrawal (within 14 days)
In plain languageThe 14 days start when the goods reach you, not when you order. No reason is needed.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
2.2 Exercising the Right of Withdrawal
In plain languageSay so clearly and in writing before the 14 days are up. A form exists, but any clear statement counts.
If you wish to exercise your right of withdrawal, you may send us an unambiguous statement of your intention to withdraw by:
- our online contact form: help.boodabike.com/contact-us
Please include your order number and specify the item(s) you wish to return in your withdrawal statement. We will confirm receipt of your statement electronically without delay. You will have met the withdrawal deadline if you send your withdrawal statement before the deadline above has expired.
2.3 Refunds and Withholding
In plain languageYou get your money back within 14 days of us receiving your withdrawal, by the same means you paid — though we may wait until the goods are back and checked.
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and, in any event, no later than 14 days from the day on which we receive your withdrawal statement. We will use the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back and inspected them.
2.4 Returning the Goods and Return Costs
In plain languageSend the goods back within 14 days of telling us. Return shipping is at your cost.
You must return or hand over the goods without undue delay and, in any event, no later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send the goods back before the 14-day period has expired. The direct cost of returning the goods will be borne by you. Booda Bike is unable to accept parcels sent as ordinary mail.
2.5 Diminished Value and Liability for Use
In plain languageYou may examine the goods as you would in a shop. If you go further than that and they lose value, you are liable for the difference.
You are liable for any diminished value of the goods only if such diminished value results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The following cases in particular constitute use going beyond mere inspection and testing, and therefore result in a 100% loss of value (i.e., loss of “as-new” condition):
- Used, soiled, scratched, or damaged products.
- Bicycle bags and accessories that were mounted on a bicycle and used outdoors.
- Hubs, rims, and spokes that have been laced into or assembled as a wheel.
- Moving, rotating, or drivetrain components (e.g. belts, pulleys, bearings, pedals, drivetrain parts) that have been installed, put into operation, or used.
2.6 Booda Bike 90-Day Extended Return Guarantee (beyond 14 days)
In plain languageBeyond the statutory 14 days, Booda Bike allows returns up to 90 days on eligible products, refunded at 90% of the price.
After expiry of the statutory 14-day withdrawal period, between the 15th and 90th day from purchase (receipt), Booda Bike voluntarily offers an additional return option, subject to the following strict conditions:
- The extended return applies only to products that are completely unused, undamaged, in their original packaging, and in resaleable condition.
- For returns made during this period, Booda Bike will refund 90% of the product’s original purchase price.
- The cost of returning the product remains the customer’s responsibility in this case as well.
- The original delivery fee for the product will also be deducted from the refund amount (even if the customer received a free-shipping discount at the time of purchase).