3. Exclusion / Expiry of the Right of Withdrawal
In plain languageA few things cannot be sent back on a change of mind — items made to your specification, perishables, and sealed goods you have opened.
The right of withdrawal cannot be exercised in respect of:
- non-prefabricated goods manufactured according to the consumer’s specifications or clearly personalized to the consumer;
- goods liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.
3.A Special Cancellation Rules for Custom-Modified Bicycles
In plain languageA bike built to your specification counts as custom-made, so the ordinary 14-day change of mind does not apply to it.
What constitutes a custom modification: If, when ordering a bicycle, the customer requests a custom modification to the factory/base configuration (e.g. component substitution such as a different type or size of tyre, handlebar, saddle, drivetrain, extra lights, or any other part requiring installation), the product is, under applicable law, deemed to be made to the consumer’s specifications and personalized at the consumer’s express request.
Exceptions (easily removable accessories): Ordering accessories that do not affect the bicycle’s base structure and can be easily fitted and removed (e.g. bell, bicycle bag, rear rack, bottle cage, etc.) does not constitute a custom modification.
Cancellation before dispatch/shipping: If the customer cancels an order for a bicycle with custom modifications before the product has been handed over to the carrier/courier for dispatch, the Provider is entitled to deduct from the refund, as a handling and modification fee, an amount covering the costs incurred for assembly, modification, and administrative work — equal to 10% of the gross purchase price of the custom bicycle, up to a maximum of €100 (or the equivalent amount in Hungarian forints).