6. Shipping Costs
In plain languageShipping is priced by how big the parcel is and where it goes. The exact amount appears at checkout.
The Provider ships ordered products divided into categories, taking the destination country into account. The shipping fee varies depending on the size of the package and the delivery address.
6.A Definition of Shipping Categories
In plain languageProducts fall into three size bands — small, medium and large — and that band is what decides the shipping price.
Based on their size and weight, products fall into one of the following three logistics categories:
- Small shipping category (general products): smaller accessories and parts that can be handled as standard parcels.
- Medium shipping category (wheels and larger products): wheelsets, frame sets, and other items that are larger than average but not oversized.
- Large shipping category (bicycles and large products): complete bicycles and other large shipments requiring special handling.
6.B Country-Specific Pricing
In plain languageShipping costs differ by country. The figure is worked out once you have entered the delivery address.
Shipping fees vary by country. The applicable fee is calculated and displayed by our system during checkout, after the delivery address has been entered.
6.C Special Provisions for Shipping Outside the EU
In plain languageA complete bike going outside the EU may be split into two boxes, so it travels safely and clears customs.
For complete bicycles shipped to countries outside the European Union, the Provider reserves the right to dispatch the product in two separate packages (boxes). This may be done to ensure safe shipping conditions and to comply with international logistics regulations.