Shifting Problems

Warranty option

This issue may be covered by your Booda Bike 2-year warranty. Many common problems, however, can be fixed quickly with the troubleshooting steps below. We recommend trying these steps first, especially if the bike is otherwise safe to inspect.

If you would prefer to start a warranty request, or if you are unsure whether the issue is safe to handle yourself, contact Booda Bike service and we will be happy to help.

Learn more

Shifting problems can come from cable tension, cable wear, hub adjustment, dirty or damaged parts, or a wheel that was removed and reinstalled incorrectly.

Quick answer

Do not ride if the hub skips, does not engage a gear, shifts unexpectedly, or the rider cannot control the drivetrain. Contact Booda service if the issue does not resolve after simple checks.

Describe the symptom

Ask the rider to note whether:

• the bike will not shift into some gears
• the shifter feels blocked
• the hub skips under load
• the bike shifts two gears at once
• the problem started after wheel removal
• the problem started after transport, crash, or cleaning

First checks

1. Check that the rear wheel is correctly seated.
2. Check that the shift cable is connected and not visibly damaged.
3. Check whether the belt is seated on both sprockets.
4. Shift through the gears while stationary or during a very careful test.
5. Stop if the hub skips, grinds, or fails to engage.

For Rohloff or Rohbox systems

If the bike uses a Rohloff hub or Gebla Rohbox, cable tension and correct mechanism position are important. Use the related Rohbox guide only when it matches the bike’s setup.

When to contact Booda service

Contact Booda service if shifting remains unreliable, the cable is frayed, the shifter feels stuck, the hub skips under load, or the rider is unsure which drivetrain system is installed.

Got any questions? Write to us