Privacy Policy
Last updated: 15 July 2026
This Privacy Policy explains how personal data is handled when you use the Booda Bike Help Center or contact its support team. It applies to this Help Center and its support forms; other Booda Bike services may have their own privacy information.
Who is responsible for your data?
Section titled “Who is responsible for your data?”The data controller is Massive Corporation Kft., registered at 1034 Budapest, 14. Beszterce street, company registration number HU-23493247.
For privacy questions or requests, contact info@boodabike.com.
Data we collect
Section titled “Data we collect”Depending on your request, we may collect:
- your name and email address;
- the request type, order status, order number and message you provide;
- order, delivery, return or warranty information relevant to the request;
- images, PDFs, videos or other files you choose to provide;
- technical and security information needed to deliver and protect the service; and
- anti-spam information, including the result of honeypot and submission-timing checks.
Please provide only information that is relevant to your support request. Avoid including sensitive personal data unless it is genuinely necessary.
Why we process personal data
Section titled “Why we process personal data”We use this information to:
- receive, investigate and respond to support requests;
- identify an order and provide order, delivery, return or warranty assistance;
- review files that help explain a product or service issue;
- protect the Help Center and its forms from spam, abuse and security threats;
- maintain appropriate support records; and
- establish, exercise or defend legal claims where necessary.
The applicable legal basis will depend on the request. Processing may be necessary to take steps at your request or perform a contract, to meet a legal obligation, or for our legitimate interests in providing support, securing our services and managing claims. Where another legal basis is required, we will identify it at the relevant time. Acknowledging this policy on the form does not make consent the sole legal basis for handling your request.
Contact forms and uploaded files
Section titled “Contact forms and uploaded files”Contact form submissions are sent to Booda Bike through a third-party form-processing service. The form may include images and PDFs. Files and form details are used only as needed to investigate, respond to and resolve the request, subject to applicable record-keeping obligations.
Large file uploads
Section titled “Large file uploads”For large files such as videos, you may be directed to an external Infomaniak kDrive upload page. Infomaniak may process technical information and file-related data as a service provider. Only upload files relevant to your support request, and avoid unnecessary sensitive personal data. Booda Bike uses uploaded files to investigate and resolve the request. Large files are removed from Booda Bike’s active kDrive support folder within 90 days after the support request is closed. Deleted copies may remain temporarily in Infomaniak’s trash or backup systems according to the configured service plan and deletion cycle.
Recipients and service providers
Section titled “Recipients and service providers”Personal data is available only to authorised personnel and service providers who need it for the purposes described above. We use service providers where necessary to operate the Help Center and respond to support requests. These may include providers used for website hosting, support-form processing, email delivery and optional large-file uploads through Infomaniak kDrive. Provider roles, processing locations and retention settings are reviewed as part of our service-provider management process.
How long we keep data
Section titled “How long we keep data”We keep personal data only as long as necessary for the relevant purpose and any legal, accounting, warranty or claims obligations. Current periods requiring confirmation are:
- support requests and related order information: three years after the request is closed;
- files attached directly to a request: twelve months after the request is closed;
- large files uploaded through kDrive: 90 days after the request is closed, after which they are removed from the active support folder; and
- technical and anti-spam records: 90 days after submission, unless they are needed longer to investigate a security incident or abuse.
Data may be kept longer where required by law or needed for a legal claim.
Your rights
Section titled “Your rights”Subject to applicable law, you may have rights to access, correct or delete your personal data; restrict or object to processing; receive portable data; and withdraw consent where processing is based on consent. Withdrawal does not affect processing already carried out lawfully.
To exercise a right, contact info@boodabike.com. We may need to verify your identity before acting on a request.
Changes to this policy
Section titled “Changes to this policy”We may update this policy when the Help Center, its providers or legal requirements change. The date above shows when this version was last updated.
Contact
Section titled “Contact”Privacy questions may be sent to info@boodabike.com.