Returns, Right of Withdrawal and Warranty Guide

Important Information on Withdrawal Rights & Returns

Return Address & Shipping Conditions

Address: Massive Corporation Kft. – 1034 Budapest, Beszterce u. 14., Hungary (This is our registered head office, not a retail store).
Package Shipping: We are unable to accept standard postal letters or Cash on Delivery (COD) packages. The direct cost of returning the goods is the customer’s responsibility.

Bicycle Packaging for Returns

Note: Please keep the original bicycle box and protective packaging material! In the event of a return, bicycles can only be accepted securely wrapped in their original box to prevent damage during transport.

1. Returning Accessories & Parts (Within 14 Days)

If you purchased as a consumer, you have the right to withdraw from the contract within 14 days of receiving the product without giving any reason.

Process:
1. Notify us of your intention to withdraw via email (info@boodabike.com) or through our website contact form. Please include your order number and specify the item(s) you wish to return.
2. Send the product back to our address within 14 days of submitting your withdrawal statement.
Refund: After receiving and inspecting the returned product, we will refund the full purchase price within a maximum of 14 days.
Diminished Value / Testing: You may inspect and test the product only to the extent necessary to establish its nature, characteristics, and functioning. Products that show signs of use beyond testing (e.g., bags mounted and used outdoors, laced rims, installed drivetrain parts or pedals) result in a 100% loss of value.

2. Returning Accessories & Parts Beyond 14 Days (Booda Bike 90-Day Guarantee)

Beyond the statutory 14-day period, between the 15th and 90th day from purchase (receipt), Booda Bike voluntarily offers an extended return option for accessories and components.

Conditions: Applies strictly to completely unused, undamaged items in their unopened original packaging and in resaleable condition.
Process:
1. Send an email with your order number and return request to info@boodabike.com.
2. You are responsible for arranging and paying for return shipping.
Refund Amount: We will refund 90% of the original purchase price. The original outbound shipping fee will be deducted from the refund (even if free shipping was applied at the time of purchase).

3. Returning Standard Bicycles (Within 14 Days)

For factory (standard) configuration bicycles, individual consumers are entitled to the statutory 14-day right of withdrawal.

Process:
1. Submit your withdrawal notice in writing, including your order number, to info@boodabike.com.
2. Return the bicycle to us within 14 days in its original box and protective packaging. You bear the direct shipping costs.
Important Note: You may inspect the bike, but if it has been ridden outdoors, soiled, scratched, or shows signs of wear, this constitutes diminished value, which will be deducted from your refund (up to 100% value reduction).

4. Returning Bicycles Beyond 14 Days

The Booda Bike 90-day extended return option applies solely to non-bicycle accessories and components. Complete bicycles cannot be returned under any circumstances after the 14th day following receipt.

5. Returning or Cancelling Custom / Modified Bicycles

A custom modification includes any request to alter the factory base configuration when ordering (e.g., substituting components such as tires, handlebars, saddle, drivetrain, or extra lighting). (Ordering easily removable add-ons such as bells, bottle cages, or bags does not constitute a custom modification.)

Right of Withdrawal: Under applicable law, custom-built or personalized products are exempt from the 14-day right of withdrawal once delivered.
Cancellation Before Dispatch: If you cancel an order for a custom bike before it has been handed over to the carrier, a 10% handling/modification fee (up to a maximum of €100 or equivalent HUF) will be deducted from your refund to cover assembly, modification, and administrative costs.

6. Returning Used Products

Within 14 Days of Receipt: If you tested or used the product and choose to withdraw, you are liable for any diminished value. If the item shows visible wear, damage, or heavy use, the refund amount will be reduced accordingly (down to 0 Ft / €0).
Beyond 14 Days: Used products cannot be returned under our 90-day extended guarantee.

7. Warranty Repairs, Quality Issues & Independent Service Center Policy

If you experience a manufacturing defect or operational issue with your bicycle or product, the following warranty process applies.

Reporting an Issue

Please notify us of any defect immediately upon discovery by emailing info@boodabike.com (if the package or product arrived damaged, please also report it to the carrier upon delivery and request an official damage report).

Replacement Parts Supply

Direct Shipping: If a replacement part is required to fix the issue, we will supply the component and ship it directly to you or the designated workshop.
Sourcing from External Webshops (Rare Cases): For faster or more cost-effective resolution, we may occasionally request that you purchase the specific part directly from a designated external online shop. This is always agreed upon individually in advance, and all associated costs will be fully reimbursed by us.

Using an Independent Local Service Shop (Strict Requirements)

If you wish to have the repair carried out by an independent local bicycle workshop of your choice, the following procedure must be followed without exception:

Contact & Technical Support:
- We will provide the workshop with exact technical instructions and manuals detailing the repair procedure.
- We offer direct phone and email technical support to the mechanic during the repair.
Cost Estimate Submission (MANDATORY STEP):
- Before any work begins, you must request a detailed written cost estimate from the service shop covering labor and parts, and submit it to us via email.
- Repairs may only proceed after we have provided explicit written approval for the estimate. Booda Bike will NOT reimburse any repair costs carried out without prior written authorization!
Estimate Evaluation:
- If approved: We issue written authorization, and the workshop can proceed with the repair.
- If declined: Further email coordination will take place. We will refine the repair process or locate an alternative service shop (or arrange collection of the bike via courier to be repaired in our workshop).
Workshop Accountability:
- Independent service providers can be held accountable for documented work if they fail to perform agreed-upon procedures properly and professionally.
Reimbursement:
- Upon receipt of the final itemized invoice for approved and completed repairs, Booda Bike will settle the payment directly with the service shop or reimburse the customer.