What Does Warranty Cover?

Relevant Terms & Conditions

5. Warranty Rights

If the delivered product has a visible material or manufacturing defect, including damage that occurred during transport, please notify us of the defect without delay after discovering it, but no later than 14 days from the date of discovery, by email to info@boodabike.com or to the carrier’s representative upon receipt of the goods.

Please note, however, that you may no longer enforce your statutory warranty rights after the two-year limitation period counted from the performance of the contract.

Based on your statutory warranty rights, you may, at your choice, request repair or replacement, unless fulfilling the chosen warranty right is impossible, or would result in disproportionate additional costs for the business compared with fulfilling another warranty claim.

If you did not or could not request repair or replacement, you may request a proportionate reduction of the consideration, or you may repair the defect yourself or have it repaired by someone else at the expense of the business, or, as a last resort, withdraw from the contract. You are not entitled to withdraw from the contract in the case of an insignificant defect.

You may switch from your chosen statutory warranty right to another one, but you bear the cost of switching, unless the switch was justified or caused by the business.

Within one year from performance, the only condition for enforcing your statutory warranty claim is to notify us of the defect. After one year from performance, however, you must prove that the defect you discovered already existed at the time of performance.

In the case of a defect in the goods, you may, at your choice, enforce either your statutory warranty rights specified above or a product warranty claim. As a product warranty claim, you may only request repair or replacement of the defective product.

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics stated in the description provided by the manufacturer.

You may enforce your product warranty claim within two years from the date on which the product was placed on the market by the manufacturer. You may enforce your product warranty claim only against the manufacturer or distributor of the movable item. When enforcing a product warranty claim, you must prove the defect of the product.

The manufacturer or distributor is released from its product warranty obligation only if it can prove that:

the product was not manufactured or placed on the market in the course of its business activity; or
the defect could not have been recognised according to the state of science and technology at the time the product was placed on the market; or
the defect of the product results from the application of a law or mandatory authority regulation.

Please note that you may not enforce a statutory warranty claim and a product warranty claim at the same time, in parallel, for the same defect. However, if your product warranty claim is successfully enforced, you may enforce your statutory warranty claim against the manufacturer for the replaced product or repaired part.

Definition of Consumer and Scope of Persons Entitled to Withdrawal

The right of withdrawal described above applies only to customers who qualify as consumers under the Civil Code and the relevant government decree. A consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity.

Accordingly, the right of withdrawal may not be exercised by non-natural persons, such as companies, associations, or foundations, or by natural persons who purchase the product within the scope of their profession, sole trader activity, or business activity, for example by requesting an invoice with a tax number.

Read the full Terms & Conditions

5/A. Mandatory Commercial Guarantee

The Service Provider is subject to a commercial guarantee obligation for its products under the Civil Code and Government Decree 151/2003 (IX. 22), provided that the customer qualifies as a consumer under the applicable laws.

The duration of the commercial guarantee depends on the sale price of the product as follows:

1 year commercial guarantee for a sale price reaching HUF 10,000 but not exceeding HUF 100,000.
2 years commercial guarantee for a sale price exceeding HUF 100,000 but not exceeding HUF 250,000.
3 years commercial guarantee for a sale price exceeding HUF 250,000.

Start of the commercial guarantee period: The commercial guarantee period begins when the product is handed over to the consumer, or, if commissioning is carried out by the Service Provider or its agent, on the date of commissioning.

Rights arising from the commercial guarantee: Based on a commercial guarantee claim, the consumer may, at their choice, request repair or replacement, unless fulfilling the chosen guarantee claim is impossible, or would result in disproportionate additional costs for the Service Provider compared with fulfilling another guarantee claim.

If the Service Provider has not undertaken repair or replacement, or cannot fulfil this obligation within the appropriate deadline, the consumer may request a proportionate reduction of the consideration, or withdraw from the contract. Withdrawal is not available in the case of an insignificant defect.

Exceptions and release from liability: The Service Provider is released from its commercial guarantee obligation only if it proves that the cause of the defect arose after performance, for example due to improper use, mechanical damage, improper storage, or lack of maintenance.

Commercial guarantee certificate: The Service Provider provides the commercial guarantee certificate to the consumer electronically or in paper form packaged with the product, no later than the day following the handover or commissioning of the product.

Read the full Terms & Conditions

Quick answer

Warranty usually focuses on eligible defects in materials or workmanship. It is not the same as routine maintenance, wear-part replacement, crash repair, or damage caused by incorrect use.

Examples of possible warranty issues

A case may need warranty review if:

a part appears defective under normal use
a problem appears soon after delivery
the issue is not caused by crash, impact, incorrect assembly, or wear
the customer can provide clear photos and order details

Examples that may be service issues

Some problems may need normal service rather than warranty, such as:

worn tires, brake pads, grips, or other consumable parts
loose bolts after use
adjustment issues after normal cable stretch or bedding-in
damage from transport, crash, weather exposure, or incorrect storage
compatibility problems with third-party accessories

What customers should send

Ask the customer for the order number, bike model, photos, and a short description of when the issue appeared. A short video is helpful for noises, movement, shifting issues, or brake behavior.

Do not ride if unsafe

If the issue may affect braking, steering, wheel security, frame, fork, or drivetrain safety, stop riding and contact Booda Bike before continuing.