What Does Warranty Cover?

Relevant Terms & Conditions

5. Warranty

If the delivered product shows a visible material or manufacturing defect, including damage sustained during shipping, please notify us of the defect without delay after discovering it, and in any case within 14 days of discovery — by email to info@boodabike.com, or to the carrier’s representative upon receipt of the goods. Please note that you may no longer assert your statutory warranty rights after the two-year limitation period from performance of the contract has elapsed.

Under your statutory warranty rights, you may choose to request repair or replacement, unless the chosen remedy is impossible or would impose disproportionate additional costs on the business compared to the alternative remedy. If repair or replacement was not requested or could not be requested, you may claim a proportionate price reduction, have the defect repaired or have it repaired by a third party at the business’s expense, or, as a last resort, withdraw from the contract. You are not entitled to withdraw from the contract in the case of a minor defect.

You may switch from your originally chosen warranty remedy to another, but you will bear the cost of doing so, unless the switch was justified or caused by the business. Within one year of performance, no condition other than notification of the defect applies to enforcing your warranty claim. After one year from performance, however, you must prove that the defect you have identified already existed at the time of performance.

In the event of a defective product, you may — at your choice — assert either the statutory warranty right described above or a product liability claim. Under a product liability claim, you may only request repair or replacement of the defective product. A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or does not have the characteristics described by the manufacturer. You may assert a product liability claim within two years from the date the product was placed on the market by the manufacturer, and only against the manufacturer or distributor of the movable item. You must prove the defect yourself when asserting a product liability claim.

The manufacturer (distributor) is exempt from product liability only if it can prove that:

it did not manufacture or place the product on the market in the course of its business activity; or
the defect was not detectable according to the state of science and technology at the time the product was placed on the market; or
the defect arose from compliance with a legal provision or mandatory regulatory requirement.

Please note that you cannot assert a statutory warranty claim and a product liability claim simultaneously and in parallel for the same defect. However, if your product liability claim is successful, you may assert a statutory warranty claim against the manufacturer for the replaced product or repaired part.

5.1 Definition of Consumer and Eligibility to Withdraw

The above right of withdrawal is granted, under the Civil Code and the applicable government decree, exclusively to buyers who qualify as consumers. A consumer is a natural person acting outside the scope of their profession, self-employed occupation, or business activity. Accordingly, the right of withdrawal cannot be exercised by non-natural persons (e.g. companies, associations, foundations), nor by natural persons who purchase the product in the course of their profession, sole trader activity, or business activity (e.g. by requesting an invoice with a tax number).

Read the full Terms & Conditions

5.A. Mandatory Warranty

Customers are entitled to statutory warranty rights for a period of 2 years from purchase/receipt. An exception applies to Hungary, where the following rules apply:

Under the Civil Code and Government Decree 151/2003 (IX. 22.), the Provider is subject to a mandatory warranty obligation on its products where the buyer qualifies as a consumer under applicable law. The warranty period depends on the sale price of the product, as follows:

1-year warranty for a sale price of HUF 10,000 up to but not exceeding HUF 100,000.
2-year warranty for a sale price exceeding HUF 100,000 up to but not exceeding HUF 250,000.
3-year warranty for a sale price exceeding HUF 250,000.

Start of the warranty period: The warranty period begins on the date the product is handed over to the consumer, or, if installation is carried out by the Provider or its agent, on the date of installation.

Rights under the warranty: Based on a warranty claim, the consumer may choose to request repair or replacement, unless the chosen remedy is impossible or would result in disproportionate additional costs to the Provider compared to the alternative remedy. If the Provider has not undertaken repair or replacement, or cannot fulfil this obligation within a reasonable deadline, the consumer may request a proportionate reduction of the consideration or withdraw from the contract (withdrawal is not available for a minor defect).

Exceptions and exemption: The Provider is exempt from its warranty obligation only if it proves that the cause of the defect arose after performance (e.g. due to improper use, mechanical damage, improper storage, or lack of maintenance).

Read the full Terms & Conditions

Quick answer

Warranty usually focuses on eligible defects in materials or workmanship. It is not the same as routine maintenance, wear-part replacement, crash repair, or damage caused by incorrect use.

Examples of possible warranty issues

A case may need warranty review if:

a part appears defective under normal use
a problem appears soon after delivery
the issue is not caused by crash, impact, incorrect assembly, or wear
the customer can provide clear photos and order details

Examples that may be service issues

Some problems may need normal service rather than warranty, such as:

worn tires, brake pads, grips, or other consumable parts
loose bolts after use
adjustment issues after normal cable stretch or bedding-in
damage from transport, crash, weather exposure, or incorrect storage
compatibility problems with third-party accessories

What customers should send

Ask the customer for the order number, bike model, photos, and a short description of when the issue appeared. A short video is helpful for noises, movement, shifting issues, or brake behavior.

Do not ride if unsafe

If the issue may affect braking, steering, wheel security, frame, fork, or drivetrain safety, stop riding and contact Booda Bike before continuing.