Return Guide
Relevant Terms & Conditions
2. Information on Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires after 14 days from the day on which you, or a third party indicated by you other than the carrier, takes delivery of the product.
If you wish to exercise your right of withdrawal, you must send us a clear statement of your decision to withdraw, for example by email, to info@boodabike.com. Please identify the order and the product or products concerned so that we can process the request. You do not need to provide a reason. You exercise your right of withdrawal within the deadline if you send your withdrawal statement before the expiry of the period stated above.
If you withdraw from this contract, we will reimburse payments received from you for the returned goods, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days from the date on which we receive your withdrawal statement. Additional delivery costs resulting from your choice of a more expensive delivery method are not reimbursed. The refund will be made using the same payment method used for the original transaction unless you expressly agree otherwise. We may withhold the refund until we receive the product back or you provide evidence that you sent it back, whichever occurs first.
You must return or hand over the product to us or to the instructed logistics provider without undue delay, but no later than 14 days from the date on which you communicated your withdrawal statement. The deadline is met if you send back the product before the 14-day period expires. Contact Booda Bike before shipping so that we can provide the applicable return address and instructions.
The cost of returning the product is borne by the customer.
You are only liable for any decrease in the value of the product if that decrease results from use exceeding what is necessary to establish the nature, characteristics, and functioning of the product.
3. Exclusion / Expiry of the Right of Withdrawal
The right of withdrawal related to the contract cannot be exercised in the case of a non-prefabricated product that was made on the basis of the consumer’s instructions or at the consumer’s express request, or in the case of a product clearly personalised for the consumer, perishable products or products that retain their quality only for a short period, or sealed products that cannot be returned after opening following delivery for health protection or hygiene reasons.
Return eligibility, deadlines, and conditions must follow the current Booda Bike return policy. This article helps customers prepare the information and packaging needed before contacting support.
Before starting a return
Section titled “Before starting a return”Ask the customer to check the current return policy and contact Booda Bike before shipping anything back. Do not send a bike or part back without return instructions.
Information to prepare
Section titled “Information to prepare”- order number
- customer name and email address
- item or bike model being returned
- reason for return
- photos of the bike or item condition
- whether the original packaging is available
Packaging
Section titled “Packaging”Use the original packaging whenever possible. The bike or item must be packed so it cannot move, rub, or become damaged during transport.
If packaging is missing or damaged, contact Booda Bike before arranging shipment.
Condition check
Section titled “Condition check”Before packing, check and photograph:
- frame and fork
- wheels and tires
- drivetrain and belt
- handlebar and controls
- accessories and small parts
- box and packing materials
When to contact Booda Bike
Section titled “When to contact Booda Bike”Contact Booda Bike if the return reason is unclear, the packaging is missing, the bike is damaged, the item was used, or the customer is unsure whether the return is eligible.