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Return Guide

Relevant Terms & Conditions

2. Right of Withdrawal

2.1 Right of Withdrawal (within 14 days)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

2.2 Exercising the Right of Withdrawal

If you wish to exercise your right of withdrawal, you may send us an unambiguous statement of your intention to withdraw by:

Please include your order number and specify the item(s) you wish to return in your withdrawal statement. We will confirm receipt of your statement electronically without delay. You will have met the withdrawal deadline if you send your withdrawal statement before the deadline above has expired.

2.3 Refunds and Withholding

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and, in any event, no later than 14 days from the day on which we receive your withdrawal statement. We will use the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back and inspected them.

2.4 Returning the Goods and Return Costs

You must return or hand over the goods without undue delay and, in any event, no later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send the goods back before the 14-day period has expired. The direct cost of returning the goods will be borne by you. Booda Bike is unable to accept parcels sent as ordinary mail.

2.5 Diminished Value and Liability for Use

You are liable for any diminished value of the goods only if such diminished value results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The following cases in particular constitute use going beyond mere inspection and testing, and therefore result in a 100% loss of value (i.e., loss of “as-new” condition):

  • Used, soiled, scratched, or damaged products.
  • Bicycle bags and accessories that were mounted on a bicycle and used outdoors.
  • Hubs, rims, and spokes that have been laced into or assembled as a wheel.
  • Moving, rotating, or drivetrain components (e.g. belts, pulleys, bearings, pedals, drivetrain parts) that have been installed, put into operation, or used.

2.6 Booda Bike 90-Day Extended Return Guarantee (beyond 14 days)

After expiry of the statutory 14-day withdrawal period, between the 15th and 90th day from purchase (receipt), Booda Bike voluntarily offers an additional return option, subject to the following strict conditions:

  • The extended return applies only to products that are completely unused, undamaged, in their original packaging, and in resaleable condition.
  • For returns made during this period, Booda Bike will refund 90% of the product’s original purchase price.
  • The cost of returning the product remains the customer’s responsibility in this case as well.
  • The original delivery fee for the product will also be deducted from the refund amount (even if the customer received a free-shipping discount at the time of purchase).
Read the full Terms & Conditions
3. Exclusion / Expiry of the Right of Withdrawal

The right of withdrawal cannot be exercised in respect of:

  • non-prefabricated goods manufactured according to the consumer’s specifications or clearly personalized to the consumer;
  • goods liable to deteriorate or expire rapidly;
  • sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.
Read the full Terms & Conditions

Return eligibility, deadlines, and conditions must follow the current Booda Bike return policy. This article helps customers prepare the information and packaging needed before contacting support.

Before starting a return

Section titled “Before starting a return”

Ask the customer to check the current return policy and contact Booda Bike before shipping anything back. Do not send a bike or part back without return instructions.

Information to prepare

Section titled “Information to prepare”
  • order number
  • customer name and email address
  • item or bike model being returned
  • reason for return
  • photos of the bike or item condition
  • whether the original packaging is available

Packaging

Section titled “Packaging”

Use the original packaging whenever possible. The bike or item must be packed so it cannot move, rub, or become damaged during transport.

If packaging is missing or damaged, contact Booda Bike before arranging shipment.

Condition check

Section titled “Condition check”

Before packing, check and photograph:

  • frame and fork
  • wheels and tires
  • drivetrain and belt
  • handlebar and controls
  • accessories and small parts
  • box and packing materials

When to contact Booda Bike

Section titled “When to contact Booda Bike”

Contact Booda Bike if the return reason is unclear, the packaging is missing, the bike is damaged, the item was used, or the customer is unsure whether the return is eligible.